Frequently Asked Questions
Our Jewelry & Materials
PVD stands for Physical Vapor Deposition. It's a modern plating process that bonds a layer of real 14k gold directly to marine grade 316L stainless steel at the molecular level, inside a vacuum chamber. Traditional gold plating just coats the surface, similar to a sticker; PVD fuses the gold to the metal itself, similar to a tattoo. That bond is what makes our pieces so much more resistant to scratching, fading, and water damage than standard plated jewelry.
Yes! Our pieces are designed to be sweat-proof, shower-proof, and life-proof. You can wear them during workouts, in the shower, and throughout your daily activities.
No. Both our stainless steel and gold PVD plating are corrosion-resistant, so they won't rust, tarnish, or discolor with normal wear. Skin discoloration is usually caused by lower-quality metals reacting to moisture and skin oils. That's not something you'll run into with SILT.
Our gold pieces are plated with genuine 14k gold using PVD, so the gold itself is real. We prefer the luster and warmth of 14k gold vs. the yellow and brighter 18k gold.
Our pieces have a base of marine grade stainless steel with a bonded coat of 14k gold. This lets us offer the look, quality and durability of real gold at a more accessible price.
Thanks to PVD's molecular bond, our coating holds up significantly longer than traditional gold plating, with a 365-day warranty. Often lasting well over 10 years with proper care.
Yes, every SILT necklace comes with a built-in adjustable extender, so you can customize the length to layer or wear it exactly how you like.
Orders & Shipping
We begin processing orders quickly to get them to you as fast as possible, so we can only accommodate changes or cancellations before an order ships. Email support@siltshop.com right away and we'll do everything we can, but we can't guarantee a change once an order has entered processing.
Orders are processed within 1–3 business days. From there, standard shipping takes 3–7 business days and expedited shipping takes 2–3 business days
We currently ship within the U.S. only, including Alaska, Hawaii, and U.S. territories. See our Shipping Policy for full details.
SILT isn't able to replace or refund orders that the carrier marks as delivered. If this happens, contact us at suport@siltshop.com and we'll help you file a claim with the carrier.
Caring for Your Jewelry
For stainless steel, clean with a soft, damp cloth and mild soap as needed. For gold PVD pieces, gently wipe with a soft, dry cloth after wearing to remove oils and residue. For both, avoid abrasive cleaners, polishing compounds, and ultrasonic cleaners, which can scratch or dull the finish.
Store pieces separately in a soft pouch or lined jewelry box to prevent scratching and tangling, keep them away from direct sunlight and humidity, and fasten clasps before storing to help prevent tangling.
Simply rinse with water and dry with a soft cloth. Our waterproof jewelry requires minimal maintenance and will maintain its shine with regular wear.
Absolutely. That's exactly what it's designed for. Both stainless steel and gold PVD bonding are built to handle daily wear, water, and life in general, so you shouldn't need to take your SILT pieces off for everyday activities.