Shipping policy
Shipping Policy
Processing Time Every order is prepared and shipped within [1–3 business days] of purchase. Orders placed on weekends or holidays are processed the next business day. During high-volume periods (launches, holidays), processing may take a little longer, we'll always keep you posted.
Domestic Shipping (U.S.)
Standard shipping has an estimate delivery of 3-7 business days.
Expedited shipping has an estimated delivery of 2-3 business days.
Delivery estimates start from the day your order ships, not the day it's placed.
Orders placed before 12PM Mountain Time will ship same day. Orders placed after 12pm MST will ship the following business day.
International Shipping We currently do not ship internationally.
Order Tracking Once your order ships, you'll get a confirmation email with a tracking number. Please allow 24–48 hours for tracking info to update after it's issued.
Shipping Delays We're not able to guarantee delivery dates, as carriers occasionally experience delays outside our control (weather, customs, high volume). If your order is significantly delayed, reach out to us at [support email] and we'll help track it down.
Lost or Stolen Packages Silt is not responsible for packages marked "delivered" by the carrier that are lost or stolen after delivery. If this happens, we recommend filing a claim with the carrier, and we're happy to help you through that process.
Incorrect Shipping Address Please double-check your shipping address at checkout — we're not able to reroute a package once it ships. If you notice an error, contact us at [support email] as soon as possible; we'll do our best to update it before it ships, but can't guarantee changes once an order is in process.
Questions Reach us anytime at support@siltshop.com — we're happy to help.