Returns & Exchanges

We want you to love your SILT pieces. If something isn't right, we're happy to help with a return or exchange under the terms below.

Return Window

You may return eligible items within 30 days of the delivery date for a refund to your original payment method. Items must be unused, unworn, and returned in their original, unopened packaging with all tags, insert card and pouches, boxes included.

Non-Returnable Items

  • Earrings, for hygiene reasons, once the packaging has been opened
  • Custom, engraved, or personalized items
  • Items marked Final Sale or purchased during a clearance/outlet promotion
  • Gift cards
  • Items that show signs of wear, damage, or alteration (including resizing) are not eligible for return.

How to Start a Return

  • Email us at support@siltshop.com with your order number and the item(s) you'd like to return.
  • We'll send you return instructions and a return shipping label.
  • Pack the item securely in its original packaging and ship it back within 14 days of your return request.

Return shipping costs are the customer's responsibility. The cost of a prepaid return label, if used, will be deducted from your refund.

Before packing

  • Item must be returned in its original pouch and box, unworn, with tags/insert intact, and and free of lotion, perfume, or makeup residue — if it comes back missing pieces or looking worn, you can deny or partially refund
  • We inspect all returns before issuing a refund.
  • Include all original components: necklace, jewelry card, pouch, and any extender/backing

Re-carding the necklace

  • Hook the clasp through one slit on the card
  • Lay the chain flat down the card and feed the other end through the second slit
  • Pull both ends snug — no loose or hanging slack
  • Lay the chain flat and place inside the plastic chain pouch.  Don't wrap, knot, or twist it around the card

Final packaging

  • Place the re-carded necklace into the original Silt pouch
  • Include the packing slip, order number, or RMA confirmation
  • Use a padded or rigid mailer — avoid soft envelopes that can crush the card
  • Seal securely and attach the provided return label

Avoid

  • Sending the necklace loose or detached from the card
  • Leaving the card loose in the pouch without the chain secured
  • Taping directly onto the jewelry or card face

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges

Want a different size or style? Email us at support@siltshop.com to start an exchange. We recommend placing a new order for the item you want and returning the original for a refund, to ensure the new item doesn't sell out while your return is in transit.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item. We'll make it right with a replacement or refund at no additional cost to you.

Contact Us

Questions about a return or exchange?
Email us at support@siltshop.com

Last updated: July 14, 2026