Returns & Exchanges
Last updated: July 14, 2026
We want you to love your Silt pieces. If something isn't right, we're happy to help with a return or exchange under the terms below.
Return Window
You may return eligible items within 14 days of the delivery date for a refund to your original payment method. Items must be unused, unworn, and returned in their original, unopened packaging with all tags and pouches/boxes included.
Non-Returnable Items
- Earrings, for hygiene reasons, once the packaging has been opened
- Custom, engraved, or personalized items
- Items marked Final Sale or purchased during a clearance/outlet promotion
- Gift cards
- Items that show signs of wear, damage, or alteration (including resizing) are not eligible for return.
How to Start a Return
- Email us at hello@monikerstudio.co with your order number and the item(s) you'd like to return.
- We'll send you return instructions and a return shipping label.
- Pack the item securely in its original packaging and ship it back within 14 days of your return request.
Return shipping costs are the customer's responsibility. The cost of a prepaid return label, if used, will be deducted from your refund.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Exchanges
Want a different size or style? Email us at hello@monikerstudio.co to start an exchange. We recommend placing a new order for the item you want and returning the original for a refund, to ensure the new item doesn't sell out while your return is in transit.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item. We'll make it right with a replacement or refund at no additional cost to you.
Contact Us
Questions about a return or exchange? Email us at hello@monikerstudio.co.